Refund policy

At Kromi Store, we want you to love your purchase. If something isn't right, we're here to help.

Returns We accept returns within 14 days of receiving your order, as long as the item is unused, in its original condition, and in its original packaging.

Damaged or Incorrect Items If you received a damaged or wrong item, please contact us within 7 days of delivery with photos of the issue through our contact page. We'll make it right at no extra cost.

Refunds Once your return is approved, we'll process your refund to the original payment method within 5–10 business days.

Non-Eligible Items We do not accept returns on final sale items or personalized products.

Contact To start a return, visit our contact pagecontact page.