Shipping policy
Shipping Policy — Kromi Store
Processing Time All orders are processed within 2–5 business days after payment confirmation.
Shipping Times We ship worldwide. Estimated delivery times after dispatch:
- Most countries: 15–25 business days
- Delivery times may vary depending on your location, local customs processing, and carrier availability.
Shipping Costs Shipping costs are calculated at checkout based on your location and order weight.
Customs & Import Duties International orders may be subject to customs fees or import duties imposed by your country. These charges are the buyer's responsibility and are not included in the order total.
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. You can use it on our Track Order page.
Lost or Delayed Packages If your order hasn't arrived within 30 days of the estimated delivery date, please contact us through our contact page and we'll investigate right away.